Privacy Policy
Your Data, Your Privacy
How we protect and handle your information
At EncuestIA, we take your privacy seriously. This privacy policy explains how we collect, use, and protect your personal information when you use our AI-powered survey services.
Last updated: December 2024
1. Information We Collect
We collect information you provide directly to us, such as when you:
- Contact us for a quote or consultation
- Use our survey services
- Subscribe to our newsletter
- Participate in our surveys
Types of Information:
- Contact Information: Name, email address, phone number, company name
- Survey Data: Responses to surveys, demographic information
- Technical Information: IP address, browser type, device information
- Usage Data: How you interact with our website and services
2. How We Use Your Information
We use the information we collect to:
- Provide and improve our survey services
- Process your requests and provide customer support
- Send you important updates about our services
- Analyze usage patterns to improve our platform
- Comply with legal obligations
3. Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
- With your consent: When you explicitly authorize us to share your information
- Service providers: With trusted partners who help us deliver our services
- Legal requirements: When required by law or to protect our rights
- Business transfers: In connection with a merger, acquisition, or sale of assets
4. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of data in transit and at rest
- Regular security assessments and updates
- Access controls and authentication procedures
- Employee training on data protection
5. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law. Survey data is typically retained for:
- Survey responses: 2 years (unless otherwise specified)
- Contact information: 5 years (or until you request deletion)
- Technical logs: 1 year
6. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Deletion: Request deletion of your personal information
- Portability: Request transfer of your data to another service
- Objection: Object to certain types of processing
- Withdrawal: Withdraw consent where processing is based on consent
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience on our website. These technologies help us:
- Remember your preferences and settings
- Analyze website traffic and usage patterns
- Provide personalized content and advertisements
- Improve our website functionality
You can control cookie settings through your browser preferences.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own. We ensure that such transfers comply with applicable data protection laws and implement appropriate safeguards to protect your information.
9. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If you believe we have collected information from a child under 16, please contact us immediately.
10. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.
11. Contact Us
If you have any questions about this privacy policy or our data practices, please contact us:
Questions About Privacy?
Our team is here to help with any privacy or data protection concerns