Terms of Service
Service Agreement

1. Acceptance of Terms

By accessing or using EncuestIA's services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use our services.

These Terms apply to all users of our services, including clients, survey participants, and visitors to our website.

2. Description of Services

EncuestIA provides AI-powered phone survey services, including:

• Survey design and implementation
• AI-powered phone survey execution
• Data collection and analysis
• Reporting and insights
• Customer support and consultation

3. User Obligations

When using our services, you agree to:

• Provide accurate and complete information
• Use our services only for lawful purposes
• Respect the privacy and rights of survey participants
• Not interfere with or disrupt our services
• Comply with all applicable laws and regulations
• Pay all fees and charges in a timely manner

4. Prohibited Uses

You may not use our services to:

• Conduct surveys that violate laws or regulations
• Harass, intimidate, or harm survey participants
• Collect personal information without proper consent
• Distribute spam or unsolicited communications
• Attempt to reverse engineer our technology
• Use our services for competitive intelligence gathering

5. Payment Terms

Payment terms for our services:

• All fees are quoted in Euros (€) unless otherwise specified
• Payment is due upon receipt of invoice
• Late payments may result in service suspension
• Refunds are provided according to our refund policy
• Prices may be updated with 30 days' notice

6. Intellectual Property

Our services and content are protected by intellectual property laws:

• EncuestIA retains ownership of our platform and technology
• Survey data belongs to the client who commissioned the survey
• You retain ownership of your survey questions and content
• You grant us license to use your content to provide services

7. Data and Privacy

Data handling and privacy:

• We process data in accordance with our Privacy Policy
• Survey responses are confidential and secure
• We implement appropriate data protection measures
• You are responsible for obtaining necessary consents
• We may use anonymized data for service improvement

8. Service Availability

We strive to provide reliable services but cannot guarantee:

• 100% uptime or uninterrupted service
• Specific response times or completion dates
• Accuracy of survey results beyond our control
• Availability of specific features or functionality

We will provide reasonable notice for scheduled maintenance.

9. Limitation of Liability

To the maximum extent permitted by law:

• Our liability is limited to the amount paid for services
• We are not liable for indirect or consequential damages
• We are not liable for third-party actions or content
• These limitations apply even if we are advised of potential damages

10. Indemnification

You agree to indemnify and hold harmless EncuestIA from any claims, damages, or expenses arising from:

• Your use of our services
• Your violation of these Terms
• Your violation of any third-party rights
• Your survey content or questions

11. Termination

Either party may terminate services:

• We may terminate for violation of these Terms
• You may cancel services with written notice
• Termination does not affect payment obligations
• We will provide reasonable notice for service changes

12. Dispute Resolution

In the event of disputes:

• We encourage direct communication to resolve issues
• Disputes will be resolved through negotiation
• If necessary, disputes will be resolved in Spanish courts
• Spanish law governs these Terms

13. Changes to Terms

We may update these Terms from time to time:

• Changes will be posted on our website
• We will notify you of material changes
• Continued use constitutes acceptance of changes
• You may terminate if you disagree with changes

14. Contact Information

For questions about these Terms, contact us: